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Treat Customers Fairly: How to Evidence That the Customer is at the Heart of The Outcome?
21 Oct 2021

Blog/ How to Evidence That the Customer is at the Heart of The Outcome? Treat Customers Fairly: How to Evidence That the Customer is at the Heart of The Outcome? Treat Customers Fairly: How to Evidence That the Customer is at the Heart of The Outcome? Financial Conduct Authority (FCA) is a regulatory body that oversees the UK’s markets and financial services industry. Their primary objectives are to protect consumers and promote competition in Britain’s financial markets. They also have the aim of ensuring firms treat their customers fairly. Many companies don’t realise how important this principle is for long-term…

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Senior Management & Certification Regime
What is SM&CR? (Senior Management & Certification Regime)
21 Oct 2021

Blog/ What Is SM&CR? What Is SM&CR? (Senior Management & Certification Regime) What Is SM&CR? (Senior Management & Certification Regime) The Senior Managers & Certification Regime (SM&CR) is a requirement for all firms regulated by the Financial Conduct Authority. Firms that are not solo-regulated by the FCA must comply with SM&CR if they have more than one senior manager or control essential systems and processes at their firm. What does this mean? Essentially, any company with some form of regulation from the FCA must comply with SM&CR to avoid being sanctioned and fined heavily. The Senior Managers & Certification Regime…

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ASUK Automotive Systems
How Can KPIs Support Your Business
29 Sep 2021

Blog/ How Can KPIs Support Your Business How Can KPIs Support Your Business How Can KPIs Support Your Business What are KPI’s? KPI’s are performance indicators that the automotive industry uses to monitor performance. They do this because it enables them to make more effective business decisions, which in turn, helps them to achieve their company goals. What is the automotive industry and why are KPI’s needed in it? It is an industry that manufactures automobiles (cars, bikes and commercial vans). The automotive industry is in very high demand and productivity needs to be optimal to meet the public’s needs.…

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TCF Principles
What is FCA Compliance?
28 Sep 2021

Blog/ What is FCA Compliance? What is FCA Compliance? What is FCA Compliance? Customers deserve a fair deal, and unfortunately, some companies are not always honest – and this is what the FCA tries to stop. Who are the FCA and what is FCA Compliance? The Financial Conduct Authority is a governing body that aims to ensure financial markets work effectively, as this benefits not only the consumers but the economy as a whole. The FCA does this by regulating the conduct of roughly 58,000 businesses. How does the FCA promote and ensure compliance across automotive and sales sectors?The FCA…

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Senior Management & Certification Regime
SMCR: Am I limited Scope Firm, Core Firm or Enhanced Firm?
21 Sep 2021

Blog/ SMCR: Am I limited Scope Firm, Core Firm or Enhanced Firm? SMCR: Am I limited Scope Firm, Core Firm or Enhanced Firm? SMCR: Am I limited Scope Firm, Core Firm or Enhanced Firm? The Approved Person Regime has been replaced by the Senior Managers and Certification Regime. The SM&CR has changed the way that those who work in financial services are regulated. The SM&CR is intended to bring about positive change in the financial services industry. It is a way to build a healthy culture and effective governance in financial firms, by encouraging more accountability for individuals and setting…

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Treating Customers Fairly by Delivering Openness, Clarity and Transparency
20 Sep 2021

Blog/ Treating Customers Fairly by Delivering Openness, Clarity and Transparency Treating Customers Fairly by Delivering Openness, Clarity and Transparency Treating Customers Fairly by Delivering Openness, Clarity and Transparency ASUKL has a software system called TCF or Treating Customers Fairly. This software is combined with FCA compliance and a reporting facility to provide a single platform that will allow proper automotive compliance to drive better performance. TCF is tailored to the business using it and has an intuitive interface that your automotive sales advisors will be able to rely on. The software is extremely specialised, so it is reviewed on a…

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SMCR
How do KPIs Affect Compliance?
28 May 2021

Blog/ How do KPIs Affect Compliance? How do KPIs Affect Compliance? How do KPIs Affect Compliance? KPIs (Key Performance Indicators) are important (key) indicators of progress toward a goal. KPIs serve as a focal point for strategic and organisational change, providing an objective foundation for decision-making and focusing attention on the most important issues. Setting goals (the desired level of performance) and monitoring progress against those targets are part of managing KPIs. Working to boost leading indicators that will later drive lagging benefits is a common part of managing KPIs. Leading indicators predict future progress, while lagging indicators indicate how…

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TCF Principles
Can FCA Compliance Be An Investment?
28 May 2021

Blog/ Can FCA Compliance Be An Investment? Can FCA Compliance Be An Investment? Can FCA Compliance Be An Investment? The automotive industry is a competitive industry and as such, you will be keen to provide the best service possible for your customers. As part of this, you might want to make your cars, motorbikes and other vehicles more affordable for them, as this will naturally incur more sales for your dealership. To assist your customers, you could offer finance options as this will spread the cost of any expensive purchases they choose to make, but if you do decide to…

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ASUK Automotive Systems
How to Deliver the 6 TCF Principles
04 May 2021

About Automotive Systems How To Deliver the 6TCF Principles The Treating Customers Fairly (TCF) principles emphasise that all FCA-bound firms need to hold customers dearly at the centre of their business models. Consumers prioritise value for money, and they often seek products from trusted brands. There are six consumer outcomes (principles) that firms are required to meet to ensure that they treat their customers fairly. What is TCF? The Financial Conduct Authority (FCA) established the TCF principles to serve as a basic regulatory framework on how finance brands can relate well with their customers. The TCF outcomes are regulatory approaches…

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