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The Senior Managers and Certification Regime (SM&CR) have altered financial services regulation, classifying firms into Limited Scope, Core, or Enhanced, depending on their size and the complexity of their activities. This system aims to strengthen accountability and establish strong governance within the industry.

ASUKL’s TCF software ensures automotive compliance with FCA standards, enhancing performance through clarity, transparency, and fairness. Tailored to each business, it supports sales advisors with intuitive tools and updates in line with evolving regulations, ensuring that customer interactions are jargon-free and fully compliant.

Key Performance Indicators (KPIs) are critical in guiding the automotive industry towards strategic goals and compliance with regulatory standards. This article discusses how KPIs influence staff behaviour, impact customer service, and ensure adherence to FCA regulations, balancing sales targets with ethical business practices.

FCA compliance not only safeguards fair customer treatment but also serves as a strategic investment. By enabling finance options, automotive dealers not only enhance sales but also bolster their reputation, proving their commitment to legal and ethical standards.

The Financial Conduct Authority’s principles of Treating Customers Fairly (TCF) ensure that firms focus on fair customer treatment across all their business operations. By adhering to these six key outcomes, businesses demonstrate compliance and enhance consumer trust, fostering a responsible and transparent financial environment.

Explore the five common breaches of the SM&CR that could be undermining your business, including issues with training, conduct rules, reporting, Statements of Responsibility, and customer treatment. Ensure compliance to foster a culture of accountability and safeguard your firm’s integrity.

Investment in compliance is not just a regulatory necessity but a strategic asset for automotive dealerships. Understanding FCA compliance helps safeguard your business, enhance customer trust, and secure a healthy ROI. Embracing technology can help streamline processes and guarantee fairness in all transactions.

Ensuring compliance with the Financial Conduct Authority (FCA) when setting staff KPIs is essential for businesses operating in financial markets. This article provides an in-depth guide on how to integrate FCA compliance into the framework of staff performance indicators, thereby enhancing both regulatory adherence and business efficacy in financial operations.