Automotive Systems Portfolio/
FCA Regulatory Software
Software Dedicated to Treating Customers Fairly (TCF)
Being an FCA Regulatory Software, TCF is compliant with the rules outlined by the Financial Conduct Authority (or FCA).
Our software system is called Treating Customers Fairly (TCF) and that’s exactly what it does. We’ve taken everything we’ve learned over 30 years in the industry and used it to create a system which is paperless and seamless. Simple and intuitive operation is combined with robust FCA compliance and a comprehensive reporting facility to deliver a platform that enables compliance to drive performance.
Features of
Treating Customers Fairly (TCF)
Biometric Identity Check
Integrated with our TCF software, reduce fraud and make identity verification easy- powered by Onfido.
Vunerability Checks
Identify vulnerable customers with Comentis. This simple, one-minute questionnaire helps your staff quickly recognise signs of vulnerability—allowing you to meet FCA requirements.
E-Signature
A state of the art e-signature facility enables reports and customers documents to be viewed remotely, facilitating any-time, any-place access and driving genuinely mobile working practices
Extensive Reporting Facility
Access real-time performance reports that reveal team performance, sales figures, and add-on products sold, including tyre insurance, SMART Protect, and GAP insurance.
Streamline Operations
Full integration of TCF software with database management systems:
- Dealerweb
- Cooper Solutions FullAction
- KOMPASS
- Pinnacle
- Fast Track login via EnquiryMax
- CDK Drive
Seamless Integration with Our Learning Management System
If users haven’t completed their training within our Learning Management System, they’re locked out of TCF and unable to complete sales, thereby encouraging compliance.
TCF Software Benefits
Efficient
Can handle multiple product providers and products making it the ideal choice for single or multi-franchised dealer groups
Clear Communication & Customer Care
Our FCA compliance software builds trust by providing clear guidance, fair treatment, and products that meet customer needs.
Balances Performance & Care
The software supports strong performance through a fully audited system while keeping customer wellbeing at the core. It ensures sales teams act in the customer's best interest by prioritising their needs and preferences.
Compliance
Training compliance lockdown guarantees that the only members of your team able to give advice are those who have been confirmed to be competent
Identity Verification- Powered by Onfido
Pioneering system enhancements including our recent advancement for dealers to complete secure ID checks (Onfido) on customers through the TCF system.
Reporting Facility
A comprehensive reporting facility with the option to house a DOC. The software also features webchat support, providing access to a helpful client support team for advice and assistance.
KPI Dashboard
Our FCA compliance software includes a KPI dashboard allowing you to check if your salesteam is on target.
FCA Regulatory Software FAQ's
Our FCA Compliance Software helps businesses meet FCA standards by ensuring vulnerable customers—those more at risk of harm—are treated fairly.
Our software helps your team identify and support these customers, promoting clear communication and equal outcomes. We also provide tailored guidance to suit your business needs.
FCA certification is not mandatory for all UK businesses, but those in the financial services sector may choose to align with the Financial Conduct Authority (FCA). Once compliant, businesses fall under the FCA Certification Regime (SMCR), which ensures that Senior Managers and key staff are certified as fit to perform roles regulated by the FCA.
The Financial Conduct Authority (FCA) is an independent public body responsible for setting and enforcing standards of conduct for financial services firms and markets in the UK. Its main objective is to ensure that customers are treated fairly. To support this, the FCA has outlined six key expectations that define what fair treatment of customers should look like.
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